Frequently Asked Questions
Everything you need to know about our jewelry, shipping, and returns.
How should I care for my gorjana jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided pouch and cleaning them gently with a soft, dry cloth after each wear.
What is your return policy?
We offer free returns and exchanges on all domestic orders within 30 days of purchase. Items must be in their original, unworn condition with all packaging included.
When will my order ship?
Orders typically process within 1-2 business days. Once shipped, standard delivery takes 3-5 business days. You will receive a tracking number via email as soon as your package is on its way.
Do you offer a warranty on your products?
Yes, we stand behind our quality. We offer a one-year warranty on all jewelry that covers manufacturing defects. Please contact our support team with your order number and a photo of the item for assistance.
Are your materials ethically sourced?
We are committed to responsible sourcing. Our fine jewelry collection uses 14k gold and conflict-free diamonds, and we work closely with our suppliers to ensure ethical labor practices.
Can I get my jewelry gift wrapped?
Every gorjana order arrives in our signature jewelry pouch. During checkout, you can also select our premium gift wrap option which includes a custom box and a personalized note.